The operational decision
Make activation depend on passed workflow checks and clear ownership. Operational delegation should be explicit: staff and software need to know which actions are permitted and which require firm review. A smooth workflow is not a substitute for that approval record.
Prepare the workflow
Collect script signoff, routing tests, calendar conditions, notification results and the agreed rollback; keep unresolved requirements visible.
Example wording for approval
“The example pilot is ready only for the scope whose checks have passed. Payment or a successful voice demonstration does not substitute for the firm's operational approval.”
Worked example
The fictional project has a paid invoice and a successful greeting demo, but its final fallback route is unowned. The go-live record should show that requirement unresolved and withhold activation of the affected path. Assign the owner, run the failed-transfer test and retain the result for the firm's reviewer. Keeping evidence by requirement prevents one impressive demonstration or commercial milestone from concealing an operational gap that would leave a real inquiry without a dependable next step.
Handoff record
Record these task-specific fields: required check, evidence, approving role, unresolved condition.
Acceptance check
Mark the purchase complete while a fallback test fails. The affected route should remain inactive until the firm reviews and resolves the failure.
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