An intake your team can act on
- Practice area
- Estate planning
- Request
- An initial consultation
- Availability
- Tuesday afternoon preferred
- Status
- Awaiting firm review — not a confirmed appointment
For focused legal practices
Every first calldeserves a clear next step.
Ava answers new inquiries, follows your approved intake questions and routes urgent calls to your team. Your attorneys decide what happens next.
From $750/month + $1,500 setup · 3,000 included minutes
- IClassify the caller
- IICapture approved fields
- IIIEscalate urgent calls
- IVHand off for review
Illustrative outcome. No real call, appointment or dispatch.
Examples of everyday caller questions: I’d like a consultation about a will. · Is an attorney available this week? · I was referred by a former client. · Do you handle estate planning? · I need to send a document to my attorney. · Can someone call me back today? · What are your office hours? · Where is your office located?
- (929) 404-0939Industry demo line · up to 3 minutes
- $750/moStarting plan · 3,000 minutes included
- $0.25/minAdditional minutes, within an agreed budget
- Written scopeApproved before any plan is activated
Meet Ava
Call as a fictional prospective client asking for a consultation.
Demonstration only—please use fictional information and do not provide real patient, client or payment details.
Your industry’s AI demonstration
(929) 404-0939Your industry’s AI demonstration · up to 3 minutes
Read a fictional call example
Caller: “I’d like to speak to someone about preparing a will.”
Ava: “I can take a brief consultation request for the team. Please use fictional information in this demonstration.”
Script illustration, not a recording of a live call.
Built around your day
A considered first impression, even after hours.
Ava answers new inquiries, follows your approved intake questions and routes urgent calls to your team. Your attorneys decide what happens next.
Approved intake
Capture the essentials using one script for your chosen practice area.
Urgent routing
Follow the firm’s agreed escalation tree and backup instructions.
A professional handoff
Give your team a structured inquiry to review before accepting a matter.
How it works
From the first ring to a useful next step.
Three steps we agree with you before a single call is forwarded.
- 01
Define one practice area
Approve the questions, excluded matters, conflict-review notice and consultation policy.
- 02
Choose who gets the call
Configure one escalation tree with up to three destinations and a clear fallback.
- 03
Test the complete handoff
Confirm the intake summary, staff routing and any consultation connection with fictional cases.
A defined pilot. A clear price.
Start with the right scope.
Monthly US-dollar pricing. No plan starts until you approve the written scope and billing terms.
Managed legal intake
$750 / month
+ $1,500 one-time setup
One practice area · one office · up to five attorneys
3,000 minutes included / month
$0.25 per additional minute with an agreed overage budget
- One approved intake script and one receptionist number
- One escalation tree with up to three destinations
- One consultation calendar, subject to successful testing
- Two script/routing changes per month; email support
Booking: Consultation requests first; live booking only after testing
Connections: One tested consultation connection; case-management work quoted separately
All plans cover inbound US calls with your chosen business-hours, overflow or after-hours schedule. One AI receptionist and one local number per included location. Unused minutes do not roll over. Pilot billing uses connected time rounded up to the next minute per call. Additional locations, scripts, premium/toll-free numbers, SMS, third-party subscriptions and new custom integrations require an agreed quote. Email support is during US Eastern business hours; no 24/7 human support or response-time guarantee is included. We agree the usage cap and fallback before activation. Existing AssistCall customer terms are unchanged.
The practical details
Before your first call.
Will Ava give callers legal advice?
No. The script covers intake and routing only. Your firm reviews and approves the wording and decides whether to accept a matter.
Can urgent calls reach an attorney?
The managed pilot includes one approved escalation tree with up to three destinations. Routing depends on staff availability and the tested fallback.
What if our intake is unusually complex?
We review it before activation. Additional practice areas, calendars, locations or integrations need a separate agreed scope and quote.
Your workflow, first
Let’s map your first week.
Bring the calls you want covered. We’ll agree the script, handoff and limits.